General Impression
Infinology is an example of a well-run web hosting company. Throughout the whole of our interaction with the company we have never faced secret hidden charges, incompetent tech support and false advertising. Too often have we been the victim of other companies' ruthless disregard for my satisfaction, leaving us abandoned after we have dedicated ourtime and money to their services. With Infinology we have always been treated with the utmost respect and courtesy. Their dedication to satisfaction is reflected in all aspects of the company, from their excellent technical support to their commitment to me as an individual. Throughout the development of my business, Infinology has been an immeasurable asset and we would recommend their services to anyone who is serious about getting the service they deserve.

Price and Cost Effectiveness
When we first made the decision to purchase Elite Class Web Hosting from Infinology, we did so in good conscience. Our team researched the benefits that could be expected from different companies and found that Infinology was the only company that could give us what we wanted for the price. We found that Infinology offers the very best product on the market. For $6.95 we received 9 gigabytes of storage space whereas the closest competitor, Ipowerweb, only offered 200 mb for $7.95. Infinology reflects the consumer's needs by pricing at a steady rate in one up front payment. This also includes a 30 day trial period for cancels and refunds; we felt that any company willing to make that kind of commitment for my business deserved it. Even the $50 set-up fee seems worth the price, considering what you get. At a site that offers 200 MB's and 15xPOP3 email accounts, an extra $50 would buy 300MB's. In comparison, Infinology gives you 50,000 MB's of data transfer (around five million hits), not to mention 5,000 POP3 accounts. The benefits are easy to see and they really add up.

Reliability
My main concern about Web Hosting is reliability. When it comes to uptime I want my webpage to look its best, loading quickly and smoothly. I want to be the one deciding when my website is up instead of being hindered by network delays. Like many other hosts, Infinology has a 99.9% uptime guarantee. The difference is that Infinology actually stands behind their service and is the only company I feel confident doing business with. In addition, Infinology offers 24 hour service so I know that I will always have someone behind me to answer my questions, no matter what time of day. From my past experience I have had my share of unstable connections which is why I appreciate the constant reliability that Infinology provides. They use two parallel redundant 300 KVA UPSs and a 1.5 Megawatt turbo diesel generator with 12 hours of onsite fuel. This system provides immunity to energy spikes and surges experienced by the public sector, ensuring that there will be no interruptions in mission critical services. I was especially relieved to hear that they check their generator on a weekly basis. In the event of a power outage, the generator will start within 45 minutes at full capacity. What does it all add up to? The fastest, most rigorously engineered, and most reliable network in the world.

Data Center
Infinology's operational safeguards are spared no expense. One of the things that impressed me the most about Infinology was the seemingly indestructible data center they operate. It is housed in a sealed concrete room underground. Utilizing a Lievert Heating Ventilation Cooling system they are able to create an ideal environment for servers at a steady 65 degrees, 45% relative humidity. Furthermore, they monitor their security and automation both locally and remotely to ensure that potential problems are identified and taken care of before there are any service interruptions. In the case of a fire, dry chemical gas would be emitted by jets on the ceiling and beneath the floor to lower the level of oxygen and extinguish the threat of fire. Their extra precautions make me feel confident that my best interests are being taken care of at all times.

Customer Service
What does one expect when it comes to customer service? The answer is full and undivided attention catered to the customer's needs. Throughout our interaction with this company we have had nothing but impeccable service. Whenever we have called or e-mailed we have received a prompt response. What's more, we know that we can reach someone 24 hours a day, 7 days a week. This is the kind of service that we need for my business and we am glad that wehave finally found a company that is serious about providing the best service around. Infinology's infrastructure always seems to exceed that of the other companies we have worked with by leaps and bounds. This is reflected in their professionalism as every employee seems to know exactly how to handle all of my problems. Also, Infinology has never failed to impress me with their commitment to excellence. From their professional website, to their unbeatable prices, they are by far the best investment around. And, just in case we feel like e-mailing my questions in, we always receive a response in 5-10 minutes. We would challenge anyone to find a company that can better provide service to their customers.

Control Panel
As in all other areas, Infinology continues to impress with their master control panel. The "User Guide" provided us with everything we needed to know from starting my account to activating statistic logs. There is also a nice tool called Infinology Website Studio that allowed a couple of our partners to make very impressive websites with only a few clicks. Furthermore, with the e-commerce options we were able to create an online store ready to accept credit cards immediately. Our only requirements were to fill out a few forms and we were done in a matter of minutes.

Overall
Our overall impression of Infinology cannot be summed up in only a few words. Infinology has provided us with the service we need to run my business in the most professional way that we can. Finding a hosting company seemed an intimidating task but, thanks to the superior service of Infinology, the process was surprisingly simple. Throughout my interaction with Infinology we have been impressed by their dedication to my satisfaction. As one satisfied customer we strongly recommend Infinology's services. They really do offer "The Best Service You Will Ever Get".

Rating: 94.00%